At Jay Egge Automatic we will always work hard to earn your trust and appreciation. We are very thankful for the many kind words we have recieived over the years. We'd like to share a few of those comments with you to help you better understand that we are "Driven to be the best".

 

A Tale of Two Transmissions
Yes, not one but two vehicles with transmission problems within three weeks. This is a true story, a true nightmare, with a great ending.

The story starts out simply enough with my son going back to college (SDSU) in his classic 1995 Dodge Stratus. The old girl decided to lay down on Interstate 29 with major transmission problems. In layman’s terms it was shelled out.

To complicate this predicament, a major winter storm was rapidly approaching and I certainly didn’t want a snow plow launching the Stratus into some deep dark South Dakota hole.
Fortunately, I was able to get a towing service to venture out on bad roads and retrieve my son’s car. In fact, a friendly guy named Doug recommended Todd Egge to fix my son’s transmission.

Now being somewhat of a skeptic, I was hoping Todd was not Doug’s favorite nephew who had just gotten a set of new tools and needed a client.

I placed a call to Jay Egge Automatic Service Inc. and spoke with the owner, Todd Egge. He was very professional and exhibited a great deal of knowledge about transmissions. I decided during our conversation to bite the financial bullet and said “fix it,” for $1400. One must realize that I was an hour and a half away from Sioux Falls and had never met Todd Egge, but I was hoping and praying that I had made the right decision.
In fact, I was looking forward to meeting Todd face-to-face when the Stratus was fixed and ready to pick up. However, good old South Dakota and Iowa weather prevented me from going to Sioux Falls the day it was ready. My son managed to get a ride to Sioux Falls to pick up his car and safely get home for Christmas. Christmas was great, but the Stratus still had some transmission problems that needed addressed.

Now pay attention, this is the nuts and bolts part of the tale. Good old dad gets to make the call to Todd telling him that we have a problem. We’ve all been in this situation where the shop guy says, “Bring it back and we’ll fix it.” Of course it’s usually $500 later added to the bill and it does get fixed.

Wrong. Todd simply said, “We’ll make it right, and thank you for calling.”

Wow! What a guy. “Did I hear him correctly? Am I dreaming?”
The facts are very simple Todd simply fixed my son’s car with no additional cost and even provided me a van to drive home! This type of treatment certainly showed me that Todd Egge is a man of integrity, a man who takes pride in his work, and certainly a man you can trust.

The story doesn’t end here, because now the tale of the second transmission begins. Yes, the second in three weeks. Can you believe the irony in this situation? My 2001 Windstar Van decided it also needed Todd’s personal attention and mechanical expertise. It was very reassuring to know that Todd Egge at Jay Egge Automatic Service would fix the van at a fair price and totally stand behind his work.

In conclusion, I would like to personally thank Todd Egge for taking care of our transmission needs and would highly recommend him to anyone who has transmission problems.

Sincerely,
Lee Waldo

 

 Kevin Evans
Midtown Auto Service"When it comes to transmissions, Todd Egge and his staff's experience, integrity and professionalism is a combination that makes them one of the best transmission shops in the Upper Midwest. "
Max Mauer
Dakota Auto Parts"Jay Egge Automatic Service is considered one of the premiere transmission and driveline repair facilities in the Tri-State area and they live up to their reputation every day with excellent customer service and some of the best technicians utilizing state-of-the-art equipment in the industry. Todd, Joanne and their staff have invested a lifetime of experience into their business. In a world of corporate franchises, they truly are a family business that cares about you as much as they do your automobile"
Gene Heeren
Southeast Technical Institute"I've worked with Todd Egge on various projects between Southeast Tech and Jay Egge Automatic Service. What an inspiration he is to the auto repair industry. Todd is light hearted, dedicated, sincere, approachable, and most of all, as honest as anyone can be. He treats customers with the highest respect when they come to him with their auto concerns. Jay Egge Automatic Service represents absolutely the latest in automatic transmission repair while at the same time offering you good old fashioned service and honesty. It is an honor to endorse Jay Egge Automatic Service and I support them wholeheartedly."
Shannon Nordstrom
Nordstrom's Automotive, Inc."Jay Egge Automatic Service has been a very important option for Nordstrom's since 1988 because when they analyze a product - whether it is for warranty or for something that didn't test well at our shop - they'll give us a very straight opinion about what is needed for the repair.  And it doesn't mean just because they open up and look inside that it needs to be completely rebuilt. Sometimes they find small problems that can be fixed for a lot less expense and still have the unit be completely functional and operational as a good used unit for us. That's why we drive a lot of business to Jay Egge
Automatic Service. There are a number of transmission businesses in our area. Jay Egge Automatic Service has proven to Nordstrom's that they want to work with us whether it is a partial repair, a welding job to fix a broken case, or a complete rebuilt unit that we may need for our installation and diagnostic center.

The Jay Egge namesake is one of great integrity and great respect in the Sioux Empire, and Todd and his crew have done nothing but build upon that good name.  Jay Egge Automatic Service also keeps up on the oldest of units to the most modern, and does the necessary research to be a resource to us no matter what type of transmission is being worked on. They also work on differentials and transfer cases and other drive-train components to help us out. They've always treated us with respect and fairness that has gone a long way in building our relationship.

At the end of the day, with Jay Egge Automatic Service, the integrity, the solution-oriented repairs, and the satisfaction guarantee with the backing of the Egge family name, it's hard to beat. That sums it up for me. Great people, great repairs and great satisfaction."